Charles Howden

The five basic emotional and social competencies

Daniel Goleman defines the five basic emotional and social competencies, which form the foundations of the capability of emotional intelligence.

I find them a useful starting point for raising awareness amongst groups, of the effect of their own personal behaviour on the dynamic within their working environment.

Self Awareness: knowing what we are feeling in the moment, and using those preferences to guide our decision making; having a realistic assessment of our own abilities and a well grounded sense of self confidence

Self Regulation: Having control over our emotions so that they facilitate rather then interfere with the task in hand; being conscientious and delaying gratification to pursue goals; recovering well from emotional distress.

Motivation: Using our deepest preferences to move and guide us towards our goals, to help us take initiative and strive to improve, and to persevere in the face of setbacks and frustrations.

Empathy: Sensing what people are feeling, being able to take their perspective, and cultivating rapport and attunement with a broad diversity of people.

Social Skills: Handling emotions in relationships well and accurately reading social situations and networks; interacting smoothly; using these skills to persuade and lead, negotiate and settle disputes, for cooperation and teamwork.


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